Anonymous
map-marker York, Pennsylvania

All settled

Body fx reversed the fees greatly appreciated it. They received my communication and took care of it without even calling mr
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Ashleigh S Fus

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Verified Buyer
|

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Verified Reviewer

Unauthorized charge

BodyFX - Unauthorized charge
I just got charged $144 dollars for BodyFx. I did not authorize this. This is fraud. I tried calling the number and it says the number has been disconnected. This is ridiculous. Im about to get a lawyer and sue.
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Loss:
$144

Preferred solution: Full refund

User's recommendation: Do NOT recommend

Irma R Swg

Cancellation

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StI have reached out to customer service several times today with no success. Today is day 7 and I have already been charged the $180.00 for the whole year. To my understanding this would be a monthly charge. Totally disappointed.
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Loss:
$180

Preferred solution: Full refund

User's recommendation: No more false advertisement

Sharee F Qto

Billed after cancellation

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Billed $180.00 dollars after I canceled cant find a customer service number this is so frustrating I hate to dispute it because ill have to get a new card
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Loss:
$180

Preferred solution: Full refund

Irma R Swg
map-marker Fayetteville, North Carolina

Got no response

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I tried to cancel my subscription and get a refund. Got no answer or return call as of yet. I think this is false advertisement.
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Yasmin K Mic

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Verified Reviewer
| map-marker Swindon, Swindon

Withdrawal from y account

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To whom it may concern: I have purchased programs from you but I have not joined an membership with your company. However, you are taking payments of £12.49 monthly from my account. I have not checked all of 2023 but you have taken payments on November 29/ 2023 and on December 29, 2023. I wish to know why you are takeing payments with my permission and If this is a mistake, please refund the funds immediately. YASMIN KHAN
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Anonymous
map-marker Owings Mills, Maryland

Poor Customer Service

They charge you the annual price when you never committed to it! No number to try and call to resolve the issue! What a nightmare! Dont buy this!
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User's recommendation: Don’t purchase

Anonymous
map-marker Philadelphia, Pennsylvania

I’ve been trying to cancel my subscription for over a year without success no one return my calls or answer my emails

I have been trying to cancel my subscription with body FX for over a year. No one will answer my phone calls or the phone number does not work and no one will return my emails. This is not a way to run a business.maybe they could call me or email me back in the ladt year.
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User's recommendation: Don’t try to cancel. It’s a nightmare.

Charlotte K Iyb

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Verified Reviewer

Paid but have received nothing

Hello. I paid sometime back. It looked like the transaction didnt go through but received a notification from my bank that I had paid bodyfx. There has been no email sent to me or any information to help me start me program. I paid for a whole year. Charlotte
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Preferred solution: Deliver product or service ordered

Daniel A Rmn

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Verified Reviewer

Gym charge

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The last two months body FX Has charged my Mastercard and they shouldn't have they owe me $106...Daniel Aycock
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Loss:
$106

Preferred solution: Full refund

1 comment
Nolen Nvd

Hi Daniel, Please be sure to reach out to Body FX support team at support.bodyfx.com for assistance with your account.

Odette S Hlt

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Verified Reviewer
| map-marker Columbia, Mississippi

Impossible to unsubscribe

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Body FX makes it impossible to unsubscribe! There is no option to do so in-app, so you have to go to your online account.

There is no option to click on an unsubscribe button.

Instead you are directed to write a mail, which I have done three times, without success!! Its not legal to make it impossible to cancel a subscription!!!

View full review
Loss:
$1000

Preferred solution: They need to immediately stop my subscription.

User's recommendation: Don’t go there. It’s expensive. The product is not great. And then they won’t let you go!!

3 comments
Nolen Nvd

Hi Odette, Body FX has no charges for $1000. That amount would be near impossible for any member to reach in USD.

Body FX is always happy to help and will respond within 1 business day. Be sure to reach out via email at support@***.com or support.bodyfx.com

Guest
reply icon Replying to comment of Nolen Nvd

It is completely possible to reach (and surpass) $1000 in loss, which IS what happened. E-mails to support@***.com requesting the cancellation of my subscription went unanswered while fees continued to be deducted, over several months.

The only way I could stop the monthly subscription being debited was to report fraud on my credit card and cancel it (much to my inconvenience and cost). Boy oh boy was BodyFX quick to correspond when efforts to deduct further subscription fees from my card were unsuccessful.

There is no way to cancel subscriptions in-app, or via the website. I am not aline in this experience.

Nolen Nvd
reply icon Replying to comment of Guest-2372378

Please try reaching out to their live chat agents that are available M-F 9am-5pm PST at support.bodyfx.com. They are always happy to help!

View more comments (2)
Tina T Sld
map-marker Winder, Georgia

I want to cancel my membership

We are old and on our church mission now. We don't have time to go because we can only do so much. It has nothing to do with Bodyfx itself
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User's recommendation: It's a great place

Anonymous
map-marker Belgrave Heights, Victoria County

I want to cancel my membership

I have sent multiple emails over many months with no reply. I do not want this susbcription and have never downloaded an app so cant use app to unsubscribe
View full review
1 comment
Nolen Nvd

Body FX offers live chat M-F at support.bodyfx.com. Please try this method if you have been unable to reach them via email. Body FX will respond to all successfully received emails within 1 business day.

Debra A Snz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

I want to cancel membership.

BodyFX - I want to cancel membership.
I have been unsuccessful at reaching anyone to assist me with canceling my membership and refunding the $99.00 charge I did not authorize. Regards, Debra Athearn 512-431-****
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Loss:
$99

Preferred solution: Full refund

1 comment
Nolen Nvd

Hi Debra, It looks like an account under your name has been confirmed successfully refunded by Body FX. If you need further assistance, please visit support.bodyfx.com.

Jules F Qvw

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Verified Reviewer

Fraud

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Updated by user Mar 19, 2023

Pleased to report that BodyFX have now been in touch. Offered an apology and 5 months of membership reimbursement.

Also stated that they will look into why this happened which was my main concern. Hopefully it won't happen to others.

Original review Feb 17, 2023
Signed up in 2021 and they keep taking a monthly fee from my credit card even though it was advertised as a one off fee. Have tried to cancel my supposed subscription but no answer with emails and no function on their website. A couple of weeks ago I lost my credit card and had a new one issued with different number, expiry date and CCV. Somehow, without my permission, they started to take payments from the new card. That is fraud!!! Have now reported them to Australian Federal Police.
View full review
Loss:
$408
Pros:
  • There are no pros
Cons:
  • Lack of communication
  • Stealing
  • Fraud

Preferred solution: Full refund

User's recommendation: Don't sign up for this program. They steal money from you.

Giavonna Hnf
map-marker Elmira, New York

Cancel subscription ASAP

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I have attempted numerous times to cancel my subscription. No response to my emails and their phone seems to be disconnected.
View full review

User's recommendation: Avoid

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